F&Qs

What types of products does Isla Vitality offer?

Isla Vitality specializes in a curated selection of maternity and wellness products designed to enhance comfort and support during pregnancy. Our offerings include innovative solutions such as the Pregnancy Bump Pillow, which promotes restful sleep for expectant mothers.

How can I ensure the best use of the Pregnancy Bump Pillow?

To maximize the benefits of the Pregnancy Bump Pillow, it is recommended to position it in a way that supports the natural curvature of your body. This can help alleviate pressure on the back and hips, promoting a more comfortable sleep experience. Additionally, using the pillow consistently can aid in maintaining proper alignment during rest.

What is the return policy for Isla Vitality products?

Isla Vitality has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For items shipped to the European Union, a 14-day cooling-off period applies.

How long does it take to process a refund?

Once a return is received and inspected, you will be notified regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned. If you have questions about a specific item, please contact us for clarification.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, it is important to contact us immediately. We will evaluate the issue and work to resolve it promptly. Please inspect your order upon reception to ensure all items are in satisfactory condition.

How can I contact Isla Vitality for further inquiries?

You can reach Isla Vitality by email at islavitality@gmail.com.